Lowbestfare.com is committed to helping travelers from around the corner with their travel arrangements. Here, by using the website for all of your travel requirements, you consent to abide by the terms and conditions outlined below. The listed terms and conditions are in compliance with legal requirements and apply to all forms of travel-related transactions made on the website.
These rules have been accepted by both Lowbestfare.com and you. The access and use of Lowbestfare.com, the company's mobile website, and mobile and tablet applications, including any content, functionality, and service made available on or through those platforms, is subject to the following terms and conditions, regardless of whether you are a registered user or a guest. Use the Website exclusively to get travel-related information, check the availability of travel-related goods and services, make confirmed reservations, or conduct other business with travel suppliers.
Before using the Website, please go through the Terms of Service carefully. By accessing or using the Website or by clicking to accept or agree to the Terms of Use when this option is shown to you, you accept and agree to be governed by these Terms of Use and our Privacy Policy, which can be found at lowbestfare.com and is incorporated herein by reference
Section 1: RULES AND REGULATIONS
In addition to these Terms, your booking is subject to other terms and conditions issued by Travel Providers ("Rules and Regulations").
For initiating the process of booking, one should accept the Rules and Regulations of the travel provider that you are selecting, including cancellation policies, payment terms, refunds, use of fares, or associated services, etc.
Know that the below-mentioned detailed rules are provided to you before you make a booking and are well-incorporated by reference into these terms and are mentioned.
And if a regulation is violated, your confirmed bookings can be cancelled as well, and then you can be denied access to the relevant travel services. Depending upon the Travel Provider's rules and Regulations, one may also lose their money when paid for such bookings.
Section 2: WHILE USING OUR SERVICES
We make sure to help and provide you with the right information about Travel Services and help you with their bookings. They are provided to you for no other purpose. You Agreed to:
- Our Services will be used only for personal and non-commercial purposes.
- One should be 18 years old and have the legal right to enter into the contracts.
- You will use our Services lawfully and in accordance with these Terms.
- All information provided by you is true, accurate, current, and full.
When booking on behalf :
- You shall get their authorization before acting on their behalf.
- You will advise them of the terms that apply to the booking (including the Rules and Restrictions) and ensure that they agree to and will comply with such requirements.
- You will be responsible for paying any outstanding balances, submitting any change/cancellation requests, and handling any other booking-related issues.
- You also agree not to:
- Make a faux or fraudulent booking.
- Access, monitor, or copy any content on our Service using a robot, spider, scraper, or other automatic or manual method.
- Violate the limits in any robot exclusion headers on our Service, or bypass or circumvent other security measures in place to prevent or limit access to our Service.
- Take any action that causes, or may impose, an unreasonable or excessive burden on our infrastructure.
- We do not allow deep links, "frames," or mirrors of our Service on other websites.
Section 3: PAYMENT RELATED
Payment processing
Payment of the travel services is one of the most crucial aspect for a smooth traveling experiences.
When payment is taken at the time of your booking and paid for in the local currency of our Service (as applicable), the company accepting that payment (via third-party payment processors) and charging your payment method will be the according to the relevant location of our Service as mentioned below.
- Austria, Bahrain, Belgium, Bulgaria, China, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Jordan, Kuwait, Lebanon, Malaysia, Morocco, Australia, Netherlands, Norway, Oman, Qatar, Philippines, Portugal, Romania, Saudi Arabia, South Africa, Spain, Sweden, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam, Argentina, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Panama, Peru, Venezuela.
- Canada, India, Hong Kong, Japan, Brazil, Mexico, Switzerland, United Kingdom, Singapore, United States.
Payment verification
When you authorise the particular company as set in the table above, or the Travel Provider to verify your payment method by gaining a pre-authorization, with charging a nominal fee, or even through other verification means, and then you can change your payment procedure according to their preferences.
Fees charged by banks
A few financial institutions, like banks and card companies, charge fees for foreign or cross-border transactions. For example, if you make a booking with a card issued in a different country than the Travel Provider's location, or if you opt to transact in a currency other than the local currency of our Service, your card issuer may charge you an international or cross-border transaction fee.
Additionally, some banks and credit card providers charge fees for currency conversion. Make a reservation in a currency other than the one used to pay using your credit card. Your card issuer may convert the booking amount to the currency of your credit card and impose a conversion fee.
If you have any issues about these costs or the exchange rate used for your booking, please contact your bank or card issuer. Our Group of Companies is not involved in or responsible for any fees related to fluctuating exchange rates or card issuer fees.
Price
The detail price will be mentioned on our Service page except in the case of any type of mistakes. The price ranges are subjected to change any moment, Howevr, the prices will not affect the already accepted bookings, other than in the case of errors. We make sure to display many travel services and also we try hard to ensure that the displayed price is right, here we hold the right to correct any pricing mistakes on our services.
If there is a clear error and you have booked a booking, we will give you the option of keeping it by paying the correct fee or cancelling it without penalty. We have no responsibility to make available Travel Services to you at an inaccurate (lower) price, even after you have received a Booking Confirmation, if the error should reasonably have been obvious to you.
Taxes
Prices displayed on our Service may contain taxes or tax recovery expenses. These taxes or tax recovery charges may include amounts for value-added tax, goods and services tax, sales tax, occupancy tax, and other comparable taxes. Taxes or tax recovery charges are typically calculated or estimated on the prices displayed through our Service prior to any discounts (including those funded by us), coupons, and loyalty rewards that may be applicable to your booking, unless those discounts, coupons, and loyalty rewards are considered a price reduction for the purposes of calculating or estimating taxes in the relevant jurisdiction for the booking. In some jurisdictions, you may be required to pay local taxes imposed by local tax authorities (such as city or tourist taxes). Our Group of Companies or the Travel Provider may charge you for such local taxes. Before you finish your booking, our Group of Companies will tell you of any local taxes that you will be required to pay, if the Travel Provider has notified us of them.
The amount of local taxes may change between the booking and stay dates. If taxes have changed by the time you arrive, you may be required to pay them at a higher rate.
About Currency Conversion
Any currency conversion rates presented on our Service have been determined from public sources and current exchange rates, which may change between the time of reservation and travel. Such prices are provided solely for informational purposes, and while we strive to offer accurate information, our Group of Companies cannot guarantee the correctness of such conversion rates because they are outside our control.
Alternative payment methods
We may collaborate with alternative payment method providers (such as consumer finance organizations) to provide our travelers with alternative payment options. Our Group of Companies does not promote or suggest any other payment provider, their products, or services. We are not liable for any alternative payment source's content, actions, or omissions. You use any such provider's payment method at your own risk and are subject to the provider's terms and rules. So, be careful with your payments.
Fraudulent
If we reasonably believe that a booking or account contains indicators of fraud, misuse, involvement with a government-sanctioned person or entity, or other suspicious conduct, we may request additional information from you.
If we reasonably believe that a booking or account is linked to fraud, abuse, a government-sanctioned person or entity, or suspicious activity, we may:
- Cancel all bookings linked to your name, email address, or account, terminate any related accounts, and seek legal action for any losses.
- Reach out if you want to cancel a booking or close an account.
SECTION 4 BOOKING CONFIRMATION
Your Booking Confirmation comprises the most important aspects of your reservation, such as the description of the Travel Service(s) bought and the price. We will send your Booking Confirmation and any other travel documents to the email address you specify when booking. If you have not received your Booking Confirmation within 24 hours of making your reservation, please contact us.
Section 5: CANCELLING OR CHANGING A BOOKING
Contact us if you need to cancel or amend your booking (in terms of the travel date, destination, starting point, property, or mode of transportation).
You do not have the automatic right to cancel or amend a booking unless permitted by the relevant Travel Provider's Rules and Restrictions (which are disclosed to you prior to making a booking).
Travel providers may charge you a fee if you cancel (in whole or in part) or change your booking. Such fees shall be specified in the Rules and Restrictions. You agree to pay any charges you incur. Please be advised that the price of your new arrangements will be determined by the applicable price at the time you request the change. This price may not be the same as when you first booked the Travel Services. Prices typically rise as the departure date approaches.
Read through the below-mentioned Rules and Regulations, so here you will learn which terms you can apply to your bookings:
- If you reserve a stay at a property and do not cancel or amend your reservation within the applicable cancellation policy period, you may be subject to the cancellation or change charges outlined in the relevant Rules and Regulations.
- Some establishments do not allow cancellations or alterations to bookings once they are booked
- If you make a Pay Later reservation and do not show up or cancel it, the property may apply a no-show or cancellation charge as specified in the relevant Rules and Regulations, and you may be charged the no-show or cancellation fee
- If a cancellation affects more than one person on a booking (for example, two airline tickets booked on the same itinerary, etc.), the corresponding cancellation charge will be levied to each person on the cancelled booking.
- If you want to cancel or amend any element of a booking and the relevant Travel Provider allows it, we may charge you an administration fee in addition to any other charges imposed by the Travel Provider. If an administration fee applies, you will be told before agreeing to proceed with the change/cancellation.
Other cancellation or change
We (and the relevant Travel Provider) reserve the right to cancel your booking if full payment, including any applicable cancellation/change charge or fee, is not paid when due.
A booking may be cancelled or amended by the Travel Provider or us for a variety of reasons (for example, if a property is overbooked owing to connectivity concerns or if a property is closed due to a hurricane). If this occurs, we will make reasonable attempts to contact you as quickly as possible and provide alternate options/assistance, or a refund.
Refund
Any refunds will be issued to you via the payment method used to make the initial booking. Such reimbursements will be issued by the party that received your original payment. We do not have access to a Travel Provider's refund process. Our costs are non-refundable, unless mentioned otherwise during the booking procedure.
Section 6: TRAVEL SERVICES SPECIFIC TERMS
Travel Service's specific terms'
This Section explains the terms that apply to the specific Travel Services supplied by the Travel Provider. This information is not exhaustive and does not replace the applicable Rules and Restrictions, which are supplied to you prior to making a reservation.
Ratings
Ratings displayed through our Service indicate what you may expect from properties with that rating level, including (where appropriate) local and national star rating organizations. These may differ from the standards in your home country. Site ratings do not represent or promise any specific feature or amenity. Additional information can be found in the "Overview" or "Amenities" sections of the property details page. These rules are subject to change, and our Group of Companies does not guarantee the correctness of any specific rating provided through our Service.
Meals
If meals are part of your flight booking, the number of meals included depends on the number of flights in your booking. Passenger can make the request to add meals during the time of their flight booking.
Flights
Prior to making a booking, the rules and regulations of the flight travel service providers are made available.
If you pay our Group of Companies (on behalf of the Travel Provider) for a solitary flight booking, we shall function as that Travel Provider's agent. The contract for the flight is between you and the applicable Travel Provider.
The pricing and availability of your flight are only guaranteed once you have purchased the Travel Service and received your tickets.
Low-cost flights
Certain flights' displayed prices may have been converted from another currency. This is for the sake of convenience and will present you with an approximate pricing in your local currency. The actual amount paid by the airline may differ due to the fluctuating exchange rates used by banks and card-issuing corporations. However, when finishing the booking, the airline will provide you with the sum they have suggested to be charged. Please check Section 3 (Payment) for information on fees levied by banks and card issuers.
Some low-cost airlines only allow you to change or cancel your flight by contacting them directly. We may not be notified if you change or cancel a flight with your airline directly, or if the airline alters your flight schedule. Such modifications may not be reflected in the itinerary provided to you via our Service. We recommend that you print any subsequent itinerary modification notifications received directly from the airline.
Flight terms and conditions
You understand and agree that:
- Airlines ultimately control their schedules, and they may change or cancel your flight for a variety of reasons (such as technical issues or inclement weather). When the airline provides us with information on a change or cancellation to your schedule, we will notify you and assist you in determining your choices. Before traveling, always double-check your flight's scheduled departure time
- Airlines regulate seating. Therefore, we cannot guarantee the availability of specific seats, even if pre-booked.
- If you buy a round-trip journey and do not use the outward flight, the airline may cancel the return flight without providing a refund.
- For special or charter flights, the airline, flight schedule, aircraft type, itinerary, and possible stops are simply provided as guidelines. These specifics are subject to change even after confirmation; please review the applicable Rules and Regulations before booking.
- Some airlines charge extra for meals, luggage, preferred seat selection, and so on. Unless we provide such optional services for booking through our Service, any references to these extra optional services and related prices displayed through our Service are for informational purposes only and may be modified by airlines at any moment. Where we offer the option for you to book such extras through our Service, the price of such optional extras will be presented to you and, once selected, added to your pricing
- You must adhere to the relevant Rules and Regulations for the carriage of children. Children over the age of two on the return date must purchase a return ticket at the kid fare for both the departing and incoming flights. If you fail to comply, you will be ineligible for a refund of any seat charges incurred while traveling. Children under the age of two will not be assigned their own seat unless a child fare is prepaid for them. Unaccompanied children under the age of 14 shall be allowed to fly only in accordance with the applicable Rules and Regulations
- Carrying dangerous items aboard aircraft in your luggage or on your body is generally prohibited
Combined one-way tickets
We may offer you the option of booking two one-way tickets rather than a round-trip ticket. Combined one-way tickets may offer a broader selection of flights. They are usually less expensive and can be combined on the same or different carriers.
One-way tickets are subject to different restrictions and regulations than round-trip tickets. If one of these flights is affected by an airline change (such as a cancellation or rescheduling), you may need to change the other flight. In such circumstances, you will be responsible for any charges or fees paid when making changes to the unaffected flight. You will be informed when you are booking one-way tickets other than the round-trip one, so that you can decide which one you wish to book for your travel.
Operating airlines
Flights booked with one airline are occasionally operated by another airline. When different information about the operating airline is displayed through our Service, the airline that issued your ticket will charge you for your flight booking and appear on your payment method statement.
No-show or cancellation
For instance, if there is a no-show or cancellation, then one may be directed to a refund of the airport taxes and fees that are charged in the cost of the flight ticket purchases. In this case, you may seek a refund from us, and we will forward your request to the airline on your behalf
Section 7: International travel
Travel Abroad
A happy and safe journey, everyone looks forward to, but know that traveling to certain destinations could be risky. One must read through the travel warnings/advice and all other types of alerts as well, issued by the governments, before booking your flight. You should also keep an eye out for travel warnings/advice while traveling and before returning to help avoid and limit any potential problems.
Passport And Visa
You must consult the relevant Embassy or Consulate for passport and visa information. Requirements may change so check for up-to-date information before booking and departure and allow sufficient time for all relevant applications. Our Group of Companies is not liable if you are refused entry onto a flight or cruise ship (if applicable) or into any country, due to your conduct, including your failure to carry the correct and adequate travel documents required by any Travel Provider, authority or country (including countries you are transiting through). This includes all stops made by an aircraft or a cruise ship (if applicable), even if you do not leave the aircraft or airport or cruise ship.
Some governments require airlines to provide personal information about all travelers on their aircraft. If applicable, the data will be collected either at the airport when you check in or in some circumstances when you make your booking. Please contact the relevant airline you are travelling with if you have any questions about this. Our Group of Companies does not represent or warrant that travel to international destinations is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations.
Section 8: Liability
Our liability
We own and run our Service, while Travel Providers supply the Travel Services to you. To the greatest degree permissible by law, our Group of Companies assumes no responsibility for:
Travel Providers are responsible for any Travel Services provided to you, including any mistakes, omissions, representations, warranties, or carelessness, as well as any personal injuries, death, property damage, or other damages or expenses.
The Travel Providers offer us with information about their travel services. This information covers travel service specifics, photographs, pricing, and any applicable rules and regulations. We make this information available through our Service. The Travel Providers are responsible for ensuring that the information is correct, full, and up to date. Our Group of Companies shall not be held liable for any inaccuracies in such information unless and only if our Group of Companies directly caused them
Our Group of Companies does not guarantee the availability of specific Travel Services.
Photos and pictures on our Service are intended solely to show you the level and type of accommodation available.
For additional information on the content posted on our Service, please see the Content Guidelines section.
Our Service, including all information, material, services, and features made available on or accessed through it, is provided "as is".
To the greatest extent permitted by law, and except as expressly stated in these Terms, all information, software, content, services, functions, Travel Services displayed or made available through our Service, or any products or services or hypertext links to third parties, or the transmission of sensitive information through our Service or any linked site, are provided without any express warranty or condition of any kind.
Our Group of Companies does not promote or suggest the travel services displayed through our service.
Our Group of Companies disclaims, to the greatest extent permissible by law, all guarantees and conditions that:
- We guarantee that our service, servers, and emails are virus-free and error-free. We also guarantee that any defects will be fixed.
To the greatest extent authorized by law and subject to the limits in these Terms, our Group of Companies will not be liable for any direct, indirect, punitive, special, incidental, or consequential losses or damages resulting from:
- Travel Services
- the use of our Service,
- any delay or inability to use our Service, or
- Your use of links from our Service
Whether based on negligence, contract, tort, strict liability, consumer protection acts, or otherwise, and even if our Group of Companies has been made aware of the risk of such damages.
If our Group of Companies is found liable for any loss or damage under these Terms, then, subject to the exceptions and restrictions in these Terms and to the fullest extent permissible by law, our Group of Companies will only be liable to you for direct losses that were:
- When foreseeable both by you and the Group of Companies.
- When actually one has suffered by you,
- When actually one has suffered by you,
- Your use of links from our Service
- Also, in the event of any type of liability of our Group of Companies.
Such obligation will never exceed, in total, the greater of (a) the amount you paid for the Travel Services in question or (b) one hundred dollars (US$100.00) or its equivalent in local currency.
This limitation of liability represents the risk sharing between you and us. The limits mentioned in these Terms will continue to apply even if any limited remedy specified in these Terms is judged to have failed its basic purpose. The restrictions of responsibility specified in these Terms benefit our Group of Companies.
Every instance of force majeure, such as a disruption of communication or a strike (by airlines, properties, or air traffic controllers, as applicable), shall result in the suspension of the obligations outlined in these Terms that are affected by the force majeure event. In such a circumstance, the party affected by the force majeure event is not liable for the failure to meet obligations.
Section 9: CONTENT
By submitting (or authorizing the submission of) Content to our Service, you grant our Group of Companies a worldwide, non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform any such Content in any medium, now known or later devised, for any purpose.
You acknowledge and agree:
- You must have the legal right and authorization to submit (or enable others to contribute) any Content to our Service, and
- If the Content you submit (or permit to submit) to our Service includes trademarks or other protected names or marks, you must have the legal right and approval to use those names or marks
- You also grant our Group of Companies the legal right to pursue any person or entity who breaches any intellectual property rights in or related to your Content
One acknowledges and agrees that:
Our Group of Companies may, at its discretion, use the name that you submit with any Content to attribute your Content (for example, displaying your first name and hometown on a review that you submit) in a non-identifiable fashion. This content may also be shared with travel providers.
- Content submitted or said to be authorized to submit to our services is not considered either confidential or proprietary.
- Any Content you submit, or authorize to submit, to our Service is not misleading or deceptive, or likely to deceive or mislead any person by submitting communications or Content to us; no confidential, fiduciary, contractually implied, or other relationship is created between you and us, other than pursuant to these Terms; and
- You are solely responsible for your Content, and any Content provided by you must adhere to our Content Guidelines.
Any Content you submit, or authorize to submit, to our Service is not misleading or deceptive, or likely to deceive or mislead any person by submitting communications or Content to us; no confidential, fiduciary, contractually implied, or other relationship is created between you and us, other than pursuant to these Terms; and
You are solely responsible for your Content, and any Content provided by you must adhere to our Content Guidelines.
Section 10: Intellectual property policy and Copyright and trademark notices
a. Using the official Website and Protecting Your Account
We reserve the right to remove or change this Website, as well as any service or content we offer on or through the Website, at any time and without prior notice, at our sole discretion. We won't be held responsible if the entire website or just a portion of it is unavailable at any time or for any length of time for any reason. Users, even those who have registered, may at any moment be prohibited from accessing some or all of the websites.
You are accountable for:
- Make the necessary arrangements so that you may access the website.
- Ensuring that these Terms of Service are understood by and accepted by everyone who accesses the Website using your internet connection.
You may be required to provide registration details or other information in order to access the website or some of its content. Your usage of the Website is subject to the accuracy, timeliness, and truthfulness of all information you submit. You understand and consent to the use of your information in line with our Privacy Policy, which is applicable to all information you provide to us, whether in connection with registering on this website or in any other way, including but not limited to using any additional content on the website.
As part of our security procedures, if you select or are provided with a login, password, or other piece of information, you are required to keep it private and keep it to yourself. Furthermore, you agree that your account is private to you and that you won't let anyone else use your username, password, or other security information to access all or a portion of this website. You agree to let us know right away if your username or password is accessed, used, or compromised for any other reason without your consent. You also understand that you will conclude each session by logging out of your account. Be extra careful when logging into your account from a shared or public computer to prevent others from seeing or recording your password or other personal information.
Regardless of whether it was chosen by you or was provided by us, we reserve the right to disable any username, password, or other form of identification at any time and for any reason, including if we believe you have broken one of these Terms of Use.
b. Intellectual Property Rights
The Website and all of its contents, features, and functionality are under the control of the Company, its licensors, or other information providers and are covered by domestic and foreign trade secrets, trademarks, patents, copyrights, and other proprietary rights laws.
Under the terms of these Terms of Use, you may only use the Website for personal, non-commercial use. Except as provided below, you are not permitted to reproduce, distribute, modify, translate, publish, publicly perform, digitally store, download, save, or transmit any of the content on our website.
- Your system might store copies of resources in RAM when you search and view them.
- You can automatically save cached files from your web browser for better presentation.
- Only a small number of pages from the website may be printed for personal, non-commercial use; you are not permitted to copy, publish, or distribute it in any way.
- You are allowed to download one copy of any of our desktop, mobile, or other programs to your computer or mobile device for your own private, non-commercial use as long as you agree to abide by the terms of our end-user license agreement for that particular product.
- In the event that some of our material includes social networking features, you are free to utilize those features as they are intended.
You should not:
- Modify any copies you may have of the content on this website.
- Use any graphics, pictures, video clips, or other images apart from the text that they accompany.
- Only a small number of pages from the website may be printed for personal, non-commercial use; you are not permitted to copy, publish, or distribute it in any way.
- Copyright, trademark, and other proprietary rights notices must be deleted or altered on reproductions of the materials on this website. For any commercial purposes, you are not permitted to access or use any portion of the website, any services, or any materials made accessible there
If you violate the Terms of Use by copying, printing, altering, downloading, or otherwise using or providing access to any section of the Website, your right to use the Website will immediately end. Additionally, you must return or, at our discretion, delete any copies of the contents you have made. The Company retains all rights not expressly granted, and no right, title, or interest is granted to you in or to the Website or any information found there or obtained from it. Any use of the Website in violation of these Terms of Use or in violation of any copyright, trademark, or other law is a violation of these Terms of Use.
Trademarks
Along with specific concepts, the company's name and logo are trademarks of the business, its affiliates, licensors, or other third parties. Trademark law protects related names, goods, logos, service names, designs, and slogans. You are not permitted to use such logos without the company's prior written approval. Every other name for products and services, image, and slogan on this website belongs to its owner and cannot be used without consent.
Section 11: DISPUTES AND ARBITRATIONS
Please read this section carefully. It mandates that all disputes be addressed through binding arbitration or small claims court, and it prohibits you from bringing a class action or similar process in any forum. Arbitration is required if your nation of residency, including but not limited to the United States, enforces arbitration agreements. If you are located outside of the United States and attempt to file a claim in the United States, arbitration is required to determine the threshold issue of whether this dispute resolution section applies to you, as well as all other threshold determinations, such as residency, arbitrability, venue, and applicable law. If your country of residence does not enforce arbitration agreements, the mandatory pre-arbitration dispute resolution and notification and prohibition on class actions or representative proceedings provided below still apply to the extent enforceable by law.
We are committed to ensuring traveler pleasure and addressing consumer disputes in a fast and effective manner. Our conflict resolution procedure consists of two steps, which include:
- Investigating and negotiating your claim with our Traveler Support staff; and, if necessary
- binding arbitration administered by the American Arbitration Association ("AAA") or, for arbitrations held outside the United States, an agreed-upon arbitral tribunal. You and I both retain the right to seek relief in small claims court rather than arbitration.
Agreement to arbitrate ("Arbitration Agreement")
This includes any Claims you bring against us, our subsidiaries, Travel Providers, or other firms that provide products or services through us (all of whom are parties to this Arbitration Agreement).
We both are agreeing mutually that any disputes between us which are arising out and our relatable to our services, that these terms, our Privacy Statements, any products/services which are provided by us all or say through the Travel Providers, or organisations which offers products/services through us, any dealings with our traveler support agents or say any representation made by us in claims will be taken care through teh binding arbitrations rather than in court except those that can be resolved in small claim courts.
This includes any Claims you bring against us, our subsidiaries, Travel Providers, or other firms that provide products or services through us (all of whom are parties to this Arbitration Agreement).
Know that this Arbitration Agreement shall be one stop closer for binding together and it shall include any claims that are brough by or is against any third parties which includes but are not limited to your spouses, heirs, third-party benefactories, and allocated where their claims are stated in relation to the use of the Travel Services.
If any third-party beneficiary of these Terms raises claims against the entities covered by these Terms, those claims will also be subject to this Arbitration Agreement. The arbitrator is also in charge of determining all the threshold arbitrability issues, such as the existence, scope, or validity of the Arbitration Agreement, any arbitration defense, such as whether this Arbitration Agreement can be enforced, is unconscionable, or illusory, and any arbitration defenses, such as jurisdiction, waiver, delay, laches, or estoppel.
Small claims court matters
Notwithstanding the foregoing arbitration provisions, either you or we may bring, or remove, any claim in small claims court if the claim is within such court's jurisdictional limit; provided that such court does not have the authority to entertain any claims on a class or representative basis, or to consolidate or join the claims of other persons or parties who may be similarly situated in such proceeding. Further, if the claims asserted in any demand for arbitration is within the small claims court's jurisdictional limit, then either you or we may elect to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, or in accord with the AAA rules, by notifying the other party of that election in writing.
If any third-party beneficiary of these Terms raises claims against the entities covered by these Terms, those claims will also be subject to this Arbitration Agreement. The arbitrator is also in charge of determining all the threshold arbitrability issues, such as the existence, scope, or validity of the Arbitration Agreement, any arbitration defense, such as whether this Arbitration Agreement can be enforced, is unconscionable, or illusory, and any arbitration defenses, such as jurisdiction, waiver, delay, or laches.
No class actions or representative proceedings
You and we agree that any and all procedures to resolve Claims will be undertaken on an individual basis, rather than in a class, consolidated, or representative action, including without limitation as private attorney general. The arbitrator may not consolidate more than one party's claims or preside over any type of class or representative procedure. You and we both acknowledge that you are waiving your right to a jury trial.
Arbitration rules and governing law
This Arbitration Agreement is a "written agreement to arbitrate" evidencing a transaction in interstate commerce. The Federal Arbitration Act ("FAA") governs all substantive and procedural interpretation and enforcement of this provision. The arbitration will be administered by AAA in accordance with the AAA's Consumer Arbitration Rules or other AAA arbitration rules determined to be applicable by the AAA (the "AAA Rules") then in effect, except as modified here. The AAA Rules are available at www.adr.org. The arbitrator shall apply the law of the state of Washington, regardless of conflict of laws principles, except that the FAA governs all provisions relating to arbitration. Foreign laws do not apply. This Arbitration Agreement can only be amended by mutual agreement in writing.
In case we are not able to provide a solution to your registered complaint within the 60-day duration, then you may commence arbitration proceedings. Know that while engaging in the pre-arbitration resolution and notification process, its a process of requirement that is supposed to be fulfilled before commencing the arbitration. AAA does not have the authority to administer or adjudicate the claims and until all Pre-Arbitration Dispute Resolution and Notifications requirements.
The statute of limitations will be tolled while the parties participate in the dispute resolution process required by this Section.
Commencing arbitration
To begin arbitration, you must submit the Demand to the AAA as stipulated in the AAA Rules. The AAA offers a form of Demand for Arbitration.
Arbitration will be handled by a single arbitrator appointed in accordance with the AAA Rules or by mutual agreement between you and us. The Arbitration shall be held either: (i) at a location determined by AAA pursuant to the AAA Rules (provided that such location is reasonably convenient for you and does not require travel in excess of 100 miles from your home or place of business); (ii) at such other location as may be mutually agreed upon by you and us; (iii) via videoconference; or (iv) at your election, if you assert the only claims in the arbitration and are for less than $40,000 in aggregate, by telephone or by written submission.
Attorneys' fees and costs
Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules, and where appropriate, limited by the AAA Consumer Rules. In order to initiate arbitration, each party will be responsible for paying the filing fees required by the AAA, which are approximately equivalent to current court filing fees. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, or you would otherwise be eligible for a fee waiver in court, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation, regardless of the outcome of the arbitration, unless the arbitrator determines that your claim(s) were frivolous or asserted in bad faith. Either party may make a request that the arbitrator award attorneys fees and costs upon proving that the other party has asserted a claim, cross-claim, or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the AAA Rules.
Arbitrator's decision
Arbitration is conducted without a judge or jury, and court review of an arbitration ruling is limited under the FAA. The arbitrator's ruling will include the important findings and conclusions that form the basis of the award. Any court with proper jurisdiction may enter judgment on the arbitral verdict. The arbitrator may award any relief permitted by law or the AAA Rules, but declaratory or injunctive relief may only be granted on an individual basis and to the extent required to give relief merited by the claimant's particular claim.
Severability and survival
If any portion of this Disputes and Arbitration Provision is found to be unenforceable or unlawful for any reason, (1) such portion will be severed and the remainder of the Provision will be given full force and effect; and (2) to the extent that any Claims must therefore proceed on a class, collective, consolidated, or representative basis, such Claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual Claims in arbitration.
Traveler support and the handling of complaints
We are here to help you with any queries or complaints you have in relation to your booking.
For answers to commonly asked questions, or to get in touch, visit our Contact Us page here.
Section 12: GENERAL
Governing law and jurisdiction -These Terms are governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of Washington, without regard to principles of conflicts of laws.
Insurance
Unless otherwise specified, the rates indicated do not include travel insurance. You should obtain insurance that covers the repercussions of certain cancellations and risks (such as the expense of repatriation in the event of an accident or illness). You are responsible for ensuring that any insurance policy purchased sufficiently meets your needs. You may be shown various travel insurance products. If this is the case, our Service will display information on the insurance provider, as well as necessary key information and terms and conditions.
Failure to invoke
Our failure or delay in enforcing any provision of these Terms does not relinquish our right to enforce that or any other provision(s) in the future.
Unenforceable provisions
If any provision (or part provision) of these Terms is found by a court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision (or part provision) shall, if required, be deemed not to form part of these Terms with you. In such a case, the validity and enforceability of the other provisions shall not be affected.
Entire agreement
These Terms constitute the entire agreement between you and us with respect to our Service. They supersede all prior or contemporaneous communications (whether electronic, oral, or written) between you and us about our Service.
Assignment
We may, and you may not, assign, subcontract or delegate rights, duties or obligations under these Terms. However, we will not do so in such a way as to reduce any rights or guarantees you have under these Terms.
Third-party rights
Save as expressly stated in these Terms, we do not intend any part of these Terms to be enforceable by any person who is not a party to these Terms. No third party's consent shall be required for the waiver, variation, or termination of any part of these Terms. These Terms do not give rise to any rights under any applicable laws or regulations in relation to the rights of third parties to enforce any part of these Terms.
Survival of obligations
Any provision of these Terms that expressly or by nature imposes obligations after their expiration or termination will survive such expiration or termination.